Are helmets required?
Helmets are always recommended. Understanding local helmet laws and complying with them is the responsibility of the user.
What are the users’ maintenance responsibilities?
Weekly and monthly services are required. They are the responsibilities of the users and are listed here, Recommended Service Schedule. They are also discussed in the owners manual which can be found here, Velotric Discover 2 Owners Manual.
What if I don’t know how to work on an e-bike?
The owners manual does a great job of explaining the basic adjustments and checks. If additional detail is needed, Veloctric has tutorials online. They can be found here, E-Bike Adjustment & Maintenance
Are there any special storage guidelines for e-bikes?
Yes. Here is the link to the manufacturer’s Storage Guidelines.
What happens if I get injured while riding the e-bike?
We hope that no one ever gets injured while riding one of our bikes. Upon delivery, we make sure each bike is adjusted to ensure you have as much control as possible, and you are completely comfortable with how the bike operates. If in the rare chance you get injured while riding your bike, your personal medical insurance should cover your injuries and damages to the bike. If you need a deeper understanding of safe riding practices please visit this site, which covers different riding conditions and the precautions that should be taken, General Use.
What class are the e-bikes?
The Discover 2 is a Class 2 E-bike. However, it has the ability to be unlocked to reach speeds of 28 miles per hour, becoming a Class 3 E-bike. Upon delivery the bikes will be limited to Class 2 speeds. If the user unlocks the bikes to obtain Class 3 speeds they are responsible for complying with applicable laws regulating Class 3 e-bikes.
Is insurance available for my e-bike?
There are online insurance companies that specialize in e-bike policies that you can purchase. However you should check with your homeowners or car insurance companies first. It may be included in an existing policy or can be added for a lower rate than the online companies.
Will the GPS track my movement all the time?
The GPS tracker is only active when the bike moves. When the bike is being stored it is activated once every 24 hours to maintain a connection.
What do I do if my bike is stolen?
Commute Co provides theft resistant bike locks so your bike can be secured appropriately. It is your responsibility to use the lock religiously and ensure its connected to an immovable object. Here are some extra pointers to further reduce the risk of theft, Preventing Loss and Theft. If your bike is stolen, report it to the police immediately. Notify Commute Co and your employer shortly thereafter. Remember, your bike has GPS. We can use it to the bikes exact location. We highly recommend working with the police to recover the bike, instead of trying to find it yourself. Your employer and Commute Co can also help monitor its location.
Am I allowed to operate an e-bike on the road?
Each City and State has its own laws, but most do not allow bikes or e-bikes to be in the same lanes as motor vehicles. You must use the provided bike lanes, shoulder, or the side walk. It is the responsibility of the user to research their local laws and be sure they comply with them.
Can I personalize or modify the e-bike?
You may purchase and install additional accessories but no modifications or personalizations can be done. That includes but is not limited to, drilling holes, changing the pedals, adding stickers, changing grips, painting, etc. Any accessories that have been installed must be removed before the end of the contract. If they aren’t, they will become the property of Commute Co.
What happens if a repair is needed after the 4 ad hoc services?
The user is financially responsible for any repairs after those 4 services (warranty items are an exception). On some occasions depending on the repair and the cost, Commute Co may choose to work with the user on a discounted fee or cover the cost.
How are maintenance and repairs performed?
Commute Co will work with your employer to schedule maintenance months in advance. Within a couple weeks of the scheduled date we will send out a sign up link where each user will commit to a time slot. Your bike must be brought to your place of employment on that date and time. The service is completed within the next 2 hours and you will receive a notification when the bike is ready for you.
For any repairs under warranty or as part of the ad hoc services, that cannot be troubleshot and repaired on your own, we will schedule the repair at least 72 hours from the time of notification. Ideally the service shall be done at your place of employment but it can be performed at a location of your choosing. To schedule a repair use the provided app.
What happens if I accidentally damage the bike?
Damage due to wear and tear is expected and is not a concern. However, incidental damage due to a crash, dropping the bike, etc. is the responsibility of the user. Commute Co will provide an invoice to the user upon completion of the repair and it is expected to be paid within 30 days.